Subscriptions & Billing — FAQ

Payment was debited but my plan didn’t upgrade — what do I do?

Wait 2-3 minutes for the webhook to confirm with our server. If the plan is still not updated after 10 minutes, raise a Support Ticket with your transaction ID — our team can verify and manually activate the plan.

I can’t access a feature right after upgrading — is that expected?

Try logging out and back in to refresh your session first. If the issue persists, raise a Support Ticket.

My AI Chat (Linc) messages ran out today — when do they reset?

Daily AI Chat limits reset at midnight (server time). To get a higher daily limit, upgrade to a higher plan.

My promo code isn’t working — why?

Make sure it’s entered exactly as given (promo codes are case-sensitive) and check whether it has an expiry date or is limited to specific plans.

What happens when my trial ends?

You enter a Grace Period — a short additional window to upgrade without losing data. After that, your data is preserved but access is restricted until you activate a paid plan.

What payment methods are supported?

Razorpay (UPI, net banking, cards — India), Stripe (international cards), and PhonePe (UPI — India).

How do I download an invoice?

Subscription → Payment History → click the download icon next to any paid invoice.

What happens if I cancel my subscription?

Cancellation takes effect at the end of the current billing period, not immediately. Your data is retained until the account is fully deactivated.