Subscriptions & Billing — FAQ

Also searched as: billing, upgrade plan, invoice, payment method, grove plan, cancel subscription, downgrade, free trial, promo code, coupon code, bank transfer, cheque, NEFT, RTGS, IMPS, UTR.

Payment was debited but my plan didn’t upgrade — what do I do?

Wait 2-3 minutes for the webhook to confirm with our server. If the plan is still not updated after 10 minutes, raise a Support Ticket with your transaction ID — our team can verify and manually activate the plan.

I can’t access a feature right after upgrading — is that expected?

Try logging out and back in to refresh your session first. If the issue persists, raise a Support Ticket.

My AI Chat (Linc) messages ran out today — when do they reset?

Daily AI Chat limits reset at midnight (server time). To get a higher daily limit, upgrade to a higher plan.

Can I pay by bank transfer or cheque?

Yes, if your company is billed in INR. On the payment page turn Auto-Renewal off, then click Pay by bank transfer / cheque (INR). It is not available for monthly plans (they renew automatically), for other currencies, or in the iPhone app. See Paying by Bank Transfer or Cheque in the Subscriptions manual for the steps.

I paid by bank transfer or cheque — when will my plan start?

After you submit the UTR or cheque number the page shows “Your payment is waiting for confirmation”. Our team checks the bank and switches your plan on; you get a notification and your GST invoice by e-mail. While it waits you can attach or replace the proof of payment. If it is rejected you get the reason and can submit the details again.

My promo code isn’t working — why?

Make sure it’s entered exactly as given, then check the message under the code:

• “You have already used this code” — a code can be used once per company (it is not applied again at a renewal or an upgrade).
• “not valid for the selected currency / billing period” — the code is limited to one currency or to monthly or yearly billing. A fixed-amount code works for INR billing only.
• The code may have expired, or all its uses may be taken.

Why is Auto-Renewal switched off when I use a promo code?

A promo code discounts the payment you are making now. Auto-pay would charge the discounted price every cycle, so it is off while a code is applied — also on monthly plans. Pay now, then start auto-pay from the Subscription page; it then charges the normal full price.

What happens when my trial ends?

Nothing is deleted — all your existing tally sheets, consignments, and other records stay exactly as they are. Your account downgrades to a lower, limited plan: you can keep using and editing everything you already have, you just can’t create new records past that lower plan’s limits until you subscribe again. Unlike a lapsed paid plan (which gets a short grace period first), a trial ends and downgrades right on its end date, with no extra window.

What payment methods are supported?

The subscription checkout screen uses Razorpay or Cashfree (UPI, net banking, cards, depending on your region) — whichever is configured for your account.

How do I download an invoice?

Subscription → Payment History → click the download icon next to any paid invoice.

What happens if I cancel my subscription?

Cancellation takes effect at the end of the current billing period, not immediately. Your data is retained until the account is fully deactivated.