Dashboard, Utility, Storage & Support — FAQ

A dashboard section is missing for me — is that a bug?

No — several sections need a specific permission (Financial Health needs finance access, Inventory Snapshot needs inventory access, Mill Tasks needs process access, Recent Activity needs a user-management permission). If you don’t have that permission, the section simply doesn’t show.

Why do my Cost Estimate results look wrong?

Almost always a unit mismatch — check every unit field carefully, especially when different rows use different units.

What happens when my storage quota is full?

New file uploads will fail until you upgrade your plan or delete files you no longer need.

A file upload keeps failing even though I have free space — what should I try?

Use the Refresh button on the Storage page and try again. If the file is very large, it may simply be timing out — try compressing or splitting it.

What should I include in a support ticket for a faster response?

The exact module and action, the Stock Unit ID / Consignment BL number / tally reference involved, the product or business partner name, a screenshot, and your Company ID (found in Company Profile → Identity tab).

Who can see my support tickets?

All admins on your account, plus the user who created the ticket.

Where do I find my Company ID to include in a ticket?

Company Profile → Identity tab.