Account, Login & Sign Up — FAQ

I forgot my password — what do I do?

Click Forgot Password on the login page, enter your email, and follow the reset link sent to your inbox.

Can I log in with Google or another social account?

Yes — Google, Facebook, Microsoft, and LinkedIn are all supported. If your email isn’t registered yet, a new account is created for you automatically.

I was invited by my company — should I use the sign-up form?

No — use the link in your invitation email instead. It pre-fills your email and connects you to the correct company account directly.

My verification email never arrived — what should I check?

Check spam/junk first, wait a few minutes for delivery delays, then use “Resend verification email” on the login page if available. Raise a Support Ticket if it still doesn’t show up.

What happens when my trial ends?

Access is restricted until you activate a paid plan — your data isn’t lost. Upgrade any time from the Subscription page.

How do I change my password after I’ve registered?

User Profile (avatar → Profile) → Security tab → Change Password.

Why does it say my account has been deactivated?

Contact your company administrator — accounts are deactivated by admins from User Management, not automatically.

Why can’t I see AI Chat (Linc)?

It’s tied to your subscription plan. Contact your administrator or check your subscription settings.