Account, Login & Sign Up — FAQ
Also searched as: sign in, log in, create account, forgot password, reset password, delete my account, notification settings, email preferences, change password, timezone setting, social login, sign in with apple, apple login, ios login, OTP verification, danger zone.
I forgot my password — what do I do?
Click Forgot Password on the login page, enter your email, and follow the reset link sent to your inbox.
Can I log in with Google or another social account?
Yes. The web supports Google, Facebook, Microsoft, LinkedIn, and Sign in with Apple. The Android app supports the first four. The iOS app supports all five (Apple via the native sheet). If your email isn’t registered yet, a new account is created for you automatically (on the web).
Why is there no “Sign Up” in the iOS app, and why did Sign in with Apple say “no account”?
The iOS app is sign-in only — new accounts are created on app.lumberlinq.com (or the Android app), not on iOS. Every iOS login button, Apple included, signs in an existing account. If Sign in with Apple says no account was found, either you haven’t registered yet (do that on the web first), or you chose Apple’s “Hide My Email” and the private relay address doesn’t match your account’s email — in that case, sign in with your original method.
I was invited by my company — should I use the sign-up form?
No — use the link in your invitation email instead. It pre-fills your email and connects you to the correct company account directly.
My verification email never arrived — what should I check?
Check spam/junk first, wait a few minutes for delivery delays, then use “Resend verification email” on the login page if available. Raise a Support Ticket if it still doesn’t show up.
How do I get the code to verify my mobile number — can I use WhatsApp?
Yes. In Account Details (or the Personal Details step of the setup) press Send code on WhatsApp or Send code by SMS. On WhatsApp the code arrives as a message from LumberLinq with a Copy code button; tap it and paste the code into LumberLinq. A code works for 5 minutes. If you do not see the WhatsApp button, WhatsApp codes are switched off for now: use SMS.
The WhatsApp code did not arrive — what now?
Check that the number you typed is the one on WhatsApp and wait a few seconds. If WhatsApp could not deliver it, the code window tells you; press Send by SMS instead. You can ask for a new code after 30 seconds. If you asked for many codes today you may hit the daily limit: try again tomorrow or raise a Support Ticket.
What happens when my trial ends?
Access is restricted until you activate a paid plan — your data isn’t lost. Upgrade any time from the Subscription page.
How do I change my password after I’ve registered?
User Profile (avatar → Profile) → Security tab → Change Password.
Why does it say my account has been deactivated?
Contact your company administrator — accounts are deactivated by admins from User Management, not automatically.
Why can’t I see AI Chat (Linc)?
It’s tied to your subscription plan. Contact your administrator or check your subscription settings.
If I turn off a notification category, will I stop seeing it in the notification bell?
No — the bell always shows it. Turning a category off only stops it from buzzing your phone or browser.
Do notification category toggles also control email notifications?
No — they only control push/in-app buzzing. Critical security alerts, like a password change, are always sent regardless of any toggle.
Is deleting my account reversible?
No. Sessions are revoked immediately, and after 30 days your personal details (name, email, phone) are anonymised and can’t be recovered. There is no recovery option.
What happens if I’m the only admin in my company and I delete my account?
You’ll be warned first and given a choice: assign admin rights to another team member before deleting (recommended), or delete anyway and permanently shut down the company workspace — which immediately logs out every user and expires the subscription.
What happens to my tally sheets and shipments after I delete my account?
They stay in the system exactly as they were — only the authorship label changes to “Deleted User”. Nothing you created is removed.