Inviting Team Members — FAQ

Who can invite new users?

Only Admins and Super Admins — the Manage User page itself requires the Admin role, so a regular user can’t reach it even with specific permissions granted.

My invitation link expired — what now?

Ask the admin to send a new invitation. Links expire after a set period.

The invited email never arrived — what should I check?

Check spam first, confirm the admin entered the correct email address, then have the admin resend from Manage User.

I already have a LumberLinq account but got invited to another company — what do I do?

Click the invite link anyway — it connects your existing account to the new company, no separate registration needed.

Does an invited user go through the account setup wizard?

No — they’re added directly to the existing company account. They just set a password and log in.

Can I set an invited user’s permissions before they even log in?

Yes — the invite form always asks you to pick their access (Admin, a saved Access Role, or Custom Access with hand-picked permissions), regardless of whether RBAC is currently toggled on for your company.

Can I invite more than one person at a time?

Yes — enter multiple email addresses in the invite form, separated by commas, spaces, or new lines. One invite is sent per address.