Session Security — FAQ

Also searched as: logged out on another device, concurrent login, kicked out, session conflict, signed out unexpectedly, sign out everywhere, device management, where you are signed in, computer and phone at the same time.

I got signed out with no warning — why?

Someone (possibly you, on another device) logged in and confirmed “Continue here” during the conflict dialog, which automatically signs out the other session once confirmed. You can also have been signed out from Where You Are Signed In on another device.

I see a device or location I don’t recognise in the login conflict dialog — what should I do?

Don’t confirm it. Cancel the new login attempt and change your password from Account Details — this can indicate someone else has your credentials.

Can I stay logged in on two devices at once?

On a paid plan, yes: one computer or browser and one phone or tablet app at the same time. A second computer replaces the first computer, and a second phone replaces the first phone; the other kind is never touched. On a free plan or free trial, only one device at a time.

Does my tablet count as a phone or a computer?

It depends on how you log in: the LumberLinq app on a tablet counts as an app, a tablet used in a browser counts as a browser.

My old phone keeps logging me out / fighting with my computer.

Only the device that logged in last keeps the session in its kind (browser or app). The other one shows “signed out because your account signed in from another device” and must log in again. On a paid plan a phone and a computer no longer affect each other.

How do I see where I am signed in, or sign a device out?

Profile page → Where You Are Signed In. Press Sign out next to a device, or Sign out all other devices.

Why does a device show “Unknown device”?

It was signed in before this screen existed and has not been used since. Its name and location appear after it is used once.

Is this different for admins?

No — session handling applies the same way to every role, including ADMIN and SUPER_ADMIN.

How do I make sure I’m logged out on a shared computer?

Log out via the avatar menu → Logout, rather than just closing the browser tab. If you forgot, sign that device out from Where You Are Signed In on your own device.

I waited a while on the “already signed in” screen and now it doesn’t work.

That screen stays valid for 10 minutes. After that, log in again. Your first device stays signed in until you confirm on the new one.

The “already signed in” screen appeared, but my other device is just sitting idle.

It appears whenever your other device of the same kind is still signed in, even if nobody is using it (for example a phone in a drawer). Choose Continue here to sign it out.